From Bad Reviews to Raving Fans: Fix Your Customer Service Like the Top 10%

Bad reviews aren’t just embarrassing — they’re expensive. In this dynamic in-person workshop, you'll uncover where poor customer experiences are draining your business and learn how to fix them using proven, high-touch hospitality systems.

You will learn:

• What One Star Really Costs

• First Impressions are Sales Conversations

• Consistency Builds Trust

• Fix it Fast -- Customer Service Recovery Systems

• and More!

One Star is designed for small business owners, managers, frontline team leads, and anyone responsible for customer experience, client service, or hospitality — including entrepreneurs aiming to build a five-star reputation and grow referrals.

Registration is limited to 15 People — reserve your seat now and start turning one-star service into five-star success