Monday, September 29
1:00 - 5:00 PM
From Bad Reviews to Raving Fans
Fix Your Customer Service Like the Top 10%
Bad reviews aren’t just embarrassing — they’re expensive. In this dynamic, in-person workshop, Jeff Robertson, SBDC Customer Experience Advisor, will guide you through uncovering where poor customer experiences are draining your business and teach you how to address them using proven, high-touch hospitality systems.
What You’ll Learn
The Real Cost of One Star – how bad reviews hurt your bottom line
First Impressions = Sales Conversations – turning greetings into growth
Consistency Builds Trust – creating service standards that stick
Fix It Fast – customer service recovery systems that win people back
…and more strategies the top 10% use to deliver five-star experiences
Who Should Attend
This training is designed for:
Small business owners
Managers & frontline supervisors
Customer service & hospitality teams
Entrepreneurs ready to build a five-star reputation and grow referrals
Meet Your Instructor
Jeff Robertson
Customer Experience Advisor
Event Details:
Monday, September 29
1:00 - 5:00 PM
Greater Roanoke & NRV SBDC HQ
7 South Jefferson Street, 3rd Floor
Roanoke, VA
Investment: $45.00
